Biopensare Academy – Privacy Policy

Email: support@biopensareacademy.com

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and account login information.
• Profile information you choose to provide, such as your profession, professional background, jurisdiction, license information, or areas of interest.
• Payment and billing information processed through third-party payment providers. Biopensare Academy does not store full payment card numbers on its own systems.
• Enrollment and registration information.
• Course activity, attendance or participation information, assignments, assessments, posttests, course evaluations, progress records, and certification or continuing education records.
• Information necessary to issue or verify certificates and credentials.
• Accessibility or accommodation requests and related documentation.
• Complaints, grievances, refund requests, and related communications.
• Messages sent to our support team.
• Content you voluntarily post in course discussions, community areas, or other interactive features.
• Information provided when applying to or participating in an Affiliate Program, including information required to process eligible commissions or payments.
• Other information that you voluntarily provide through our Services.

Information submitted in connection with accessibility or accommodation requests will be used only as reasonably necessary to evaluate and provide the requested accommodation and to satisfy applicable educational, legal, regulatory, or administrative requirements.

Information Collected Automatically

When you use our Services, certain information may be collected automatically, including:

• IP address.
• Browser type.
• Device type and device information.
• Operating system.
• Pages visited.
• Time spent on pages or courses.
• Website and course interactions.
• Referring pages or links.
• Login and authentication activity.
• Cookie identifiers and similar technologies.
• Approximate location derived from technical information such as IP address, where applicable.

See Section 7 for additional information about cookies and tracking technologies.

We may use personal information to:

• Create, authenticate, and manage your account.
• Provide access to courses, certifications, continuing education programs, and related Services.
• Process course registrations and enrollments.
• Track course participation and progress.
• Verify attendance or completion requirements.
• Administer assignments, assessments, posttests, and course evaluations.
• Determine eligibility for certificates, credentials, or continuing education credit.
• Issue and verify certificates and credentials.
• Maintain educational and continuing education records.
• Process payments, refunds, and eligible Affiliate Program commissions.
• Respond to customer support requests.
• Review and provide accessibility accommodations.
• Respond to complaints and grievances.
• Send important communications concerning your account, courses, purchases, certificates, or Services.
• Send promotional communications where permitted by applicable law.
• Improve our educational programs, website, technology, and user experience.
• Conduct analytics and measure program or website performance.
• Protect our Services, accounts, and users.
• Detect, investigate, and prevent fraud, misuse, unauthorized access, or security incidents.
• Maintain records required by professional, educational, continuing education, regulatory, or accreditation standards.
• Comply with applicable laws and legal processes.
• Enforce our policies and agreements.
• Establish, exercise, or defend legal claims.

For individuals located in the European Economic Area, United Kingdom, or other jurisdictions requiring a lawful basis for processing, we may process personal information based on:

• Performance of a contract with you.
• Your consent.
• Compliance with legal obligations.
• Our legitimate interests in operating, protecting, administering, and improving our Services, provided those interests are not overridden by applicable individual rights.

Where consent is the applicable legal basis, you may withdraw your consent as permitted by applicable law.

Biopensare Academy maintains learner course, participation, performance, and related information securely and confidentially.

Access to learner accounts, educational records, course activity, and performance information is restricted to authorized individuals who require access for legitimate educational, administrative, technical, regulatory, or legal purposes.

We will not ordinarily discuss or disclose a learner's:

• Account information.
• Contact information.
• Academic or educational progress.
• Assessment or examination results.
• Study history.
• Payment information.
• Continuing education records.
• Other non-public educational records.

Such information may be disclosed when:

• The learner authorizes the disclosure;
• Disclosure is necessary to provide a Service requested by the learner;
• Disclosure is necessary for legitimate educational or continuing education administration;
• Disclosure is made to an authorized service provider;
• Disclosure is permitted or required by applicable law, regulation, subpoena, court order, licensing authority, accrediting body, or other lawful process.

Certificate and Credential Verification

Biopensare Academy may provide limited information necessary to verify the authenticity of a certificate, continuing education record, or credential issued by the Academy.

Verification may include:

• Learner's name.
• Course or credential completed.
• Certificate or credential earned.
• Date of completion or issuance.
• Number of credits or educational hours awarded, when applicable.
• Certificate or credential identification number.
• Credential status, where applicable.

Credential verification will not ordinarily disclose payment information, detailed assessment results, course progress, personal contact information, or other unrelated personal information.

Learners may contact support@biopensareacademy.com regarding available privacy options associated with credential verification.

Biopensare Academy does not sell or rent personal information for monetary consideration.

We may disclose personal information to third-party service providers and technology partners that help us operate our Services. These may include providers involved in:

• Learning management and course delivery.
• Website hosting and infrastructure.
• Payment processing.
• Authentication and account security.
• Email delivery.
• Customer support.
• Analytics.
• Security and fraud prevention.
• Marketing and advertising technologies.
• Affiliate or referral tracking.
• Certificate or credential administration.
• Professional, legal, accounting, or administrative services.

When participant information is shared with third parties, Biopensare Academy provides notice through this Privacy Policy or other appropriate disclosures.

Learners may opt out of the sharing of their personal information with third parties by contacting support@biopensareacademy.com.

Where particular third-party processing is necessary to provide a Service specifically requested by the learner—including processing a payment, maintaining account access, delivering an enrolled course, issuing or maintaining educational records, preventing fraud, or complying with legal or regulatory requirements—we will explain any applicable limitation on the opt-out request.

Learners may always opt out of non-essential third-party sharing, including eligible marketing or advertising-related sharing.

Some analytics, advertising, or tracking activities may constitute “sharing,” “targeted advertising,” “cross-context behavioral advertising,” or a similar activity under certain privacy laws. Where applicable, users may manage eligible non-essential advertising or tracking activities through available cookie preference tools, browser-based privacy mechanisms, or by contacting us.

We may also disclose information:

• When required by law, regulation, subpoena, court order, or other lawful process.
• To cooperate with an authorized regulatory, licensing, educational, accreditation, or governmental authority.
• To protect the rights, property, security, or safety of Biopensare Academy, our learners, or others.
• To investigate suspected fraud, misuse, policy violations, or security incidents.
• In connection with a merger, acquisition, restructuring, financing, transfer, or sale of all or part of Biopensare Corp or its assets.

Where required by law, appropriate notice will be provided concerning material changes affecting personal information.

Some Services may include community areas, discussion forums, comments, group activities, peer interaction, or other interactive features.

Information you voluntarily post in these areas—including your name, profile information, questions, comments, or other content—may be visible to other authorized learners or community members. Please share only information that you are comfortable making visible to others.

Biopensare Academy provides education, continuing education, and professional training. Its community and course discussion spaces are not therapy, counseling, medical care, mental health treatment, clinical services, legal services, or crisis services.

For privacy, confidentiality, and professional ethics, users should not post:

• Confidential client or patient information.
• Protected health information.
• Clinical records.
• Personally identifiable information belonging to another individual without authorization.
• Information subject to professional confidentiality obligations.
• Sensitive personal information that is unnecessary for the educational activity.

Learners who are social workers, healthcare professionals, mental health professionals, coaches, counselors, or members of other regulated professions remain responsible for complying with the confidentiality, privacy, scope-of-practice, and professional requirements applicable to their own profession and jurisdiction.

Our Services may use cookies, pixels, local storage, and similar technologies. These technologies may include:

Strictly Necessary Technologies

These technologies support essential functions such as:

• Login and authentication.
• Account security.
• Session management.
• Checkout.
• Fraud prevention.
• Core platform functionality.

Functional Technologies

These may remember preferences and improve platform functionality and usability.

Analytics Technologies

These may help us understand:

• Website traffic.
• Course engagement.
• User interactions.
• Technical performance.
• How visitors discover and use our Services.

Marketing and Advertising Technologies

Where enabled, these technologies may help us:

• Measure advertising and marketing effectiveness.
• Understand referrals.
• Attribute conversions.
• Deliver or measure relevant advertising.

Where required by applicable law, optional cookies and tracking technologies will not be activated until the required consent has been obtained.

Depending on available technology, users may be able to:

• Accept optional cookies.
• Reject non-essential cookies.
• Customize cookie preferences.
• Withdraw previously provided consent.

Third-party analytics or advertising providers may collect information regarding interactions with our Services over time.

Browser-based privacy signals, including Global Privacy Control (GPC), Do Not Track, or similar mechanisms, will be recognized or handled where required by applicable law and supported by our technology.

If you access Biopensare Academy through an affiliate or referral link, cookies or similar technologies may be used to attribute an eligible purchase to the referring affiliate.

We may send eligible users communications concerning:

• Courses.
• Certifications.
• Continuing education programs.
• Workshops.
• Educational resources.
• Events.
• Academy news and updates.
• Promotions or special offers.

Where required by applicable law, promotional communications will be sent only with an appropriate legal basis or permission.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting support@biopensareacademy.com.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or administrative communications relating to:

• Your account.
• Security.
• Purchases.
• Course registration or enrollment.
• Course completion.
• Certificates or credentials.
• Continuing education records.
• Changes to policies.
• Services you have requested.

We retain personal information only for as long as reasonably necessary to provide our Services, maintain required educational records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and satisfy legitimate administrative requirements.

Continuing Education Record Retention

Continuing education records are retained for a minimum of seven (7) years. Where applicable, records maintained may include:

• Organization and program records relevant to continuing education administration.
• Course information.
• Instructor information and qualifications.
• Participant information.
• Participant profession or professional designation when collected.
• Enrollment information.
• Attendance and participation records.
• Verification of participation or attendance.
• Course completion records.
• Course titles and dates.
• Course delivery format or location.
• Educational or continuing education credits awarded.
• Course outlines and syllabi.
• Learning objectives.
• Course materials.
• Assignments.
• Assessments and posttests.
• Pilot-test records, where applicable.
• Course evaluations and evaluation summaries.
• Certificates of credit or completion, or records sufficient to reproduce them.
• Accessibility accommodation requests and related documentation.
• Complaints and grievances.
• Records documenting the resolution of complaints or grievances.
• Other records required by applicable continuing education standards, licensing authorities, regulatory bodies, or approving organizations.

These records may be retained for longer than seven years when required or permitted by applicable law, contractual obligations, regulatory requirements, accreditation or approval standards, legal claims, or legitimate educational and administrative needs.

Closing an account or submitting a privacy deletion request does not require Biopensare Academy to delete records that must or may lawfully be retained for these purposes.

When information is no longer reasonably necessary and no retention requirement applies, we may securely delete, de-identify, or anonymize it.

Biopensare Academy uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include:

• SSL/TLS encrypted connections.
• Authentication controls.
• Restricted account access.
• Restricted administrative access.
• Use of authorized personnel.
• Security monitoring.
• Appropriate account and record-management procedures.
• Use of established technology and service providers.

Access to online courses and course-related materials associated with educational certificates or continuing education credit is restricted to authenticated and authorized users.

Participant course and performance information is maintained securely and confidentially.

Payment Security

Payment card information is processed through third-party payment providers and handled in accordance with applicable requirements of the Payment Card Industry Data Security Standard (PCI DSS). Biopensare Academy does not store full payment card numbers on its own systems.

Data Breach Monitoring and Response

Biopensare Academy maintains a written data breach monitoring and response plan for identifying, evaluating, documenting, containing, responding to, and recovering from potential security incidents.

The written data breach monitoring and response plan is available to learners upon request at support@biopensareacademy.com.

If a data breach occurs that requires notification under applicable law, Biopensare Academy will notify affected individuals and appropriate authorities within the applicable legally required timeframes and according to applicable procedures.

No method of electronic transmission, cloud storage, website security, or electronic information storage can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request a portable copy of certain information.
• Object to certain processing.
• Restrict certain processing.
• Withdraw consent when processing is based on consent.
• Opt out of direct marketing.
• Opt out of eligible non-essential third-party sharing.
• Opt out of certain targeted advertising or tracking activities where applicable.
• Obtain information regarding certain categories of personal information collected or disclosed.
• Exercise applicable privacy rights without unlawful discrimination.

Access to Course Participation Records

Learners may request access to information about their course participation at any time. Depending on the program and records available, this information may include:

• Courses completed.
• Course dates.
• Attendance or participation records.
• Educational or continuing education credits earned.
• Completion status.
• Certificates issued.
• Other information documenting participation in Academy educational activities.

Requests may be submitted to support@biopensareacademy.com.

We may take reasonable steps to verify your identity before providing personal or educational records. Privacy requests will be handled within the timeframe required by applicable law.

Reasonable privacy requests generally will not incur a fee, although applicable law may permit fees or limitations for requests that are excessive, repetitive, manifestly unfounded, or otherwise subject to a legal exception.

Deletion or restriction requests may be limited when information must be retained for:

• Educational or continuing education recordkeeping.
• Legal or regulatory obligations.
• Security and fraud prevention.
• Contractual obligations.
• Accreditation or approval requirements.
• Establishment, exercise, or defense of legal claims.

Where applicable, individuals may also have the right to submit a complaint to the data protection, privacy, or regulatory authority responsible for their jurisdiction.

Biopensare Academy may maintain and disclose educational or continuing education records when reasonably required by an authorized licensing body, regulatory authority, continuing education approval organization, accrediting organization, or other entity with lawful oversight authority.

Such disclosures will be limited to information reasonably necessary for the relevant review, audit, approval, regulatory, or compliance function and will be handled subject to applicable privacy laws.

When Biopensare Academy participates in an external continuing education approval or accreditation program, records may be maintained for the periods and purposes required by that program.

Biopensare Academy is based in the United States. Personal information may therefore be stored or processed in the United States or in other countries where our authorized service providers operate.

Those countries may have privacy and data protection laws different from the laws of your country of residence.

Where applicable law requires safeguards for international transfers, Biopensare Academy and/or its service providers may rely on legally recognized mechanisms such as:

• Adequacy decisions.
• Standard Contractual Clauses.
• Contractual safeguards.
• Other legally permitted transfer mechanisms.

Biopensare Academy Services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18 through Services intended for adult learners.

If you believe an individual under 18 has provided personal information to us without appropriate authorization, please contact support@biopensareacademy.com. We will review the matter and take appropriate action in accordance with applicable law.

Our Services may contain links to websites, applications, resources, or services operated by third parties.

Biopensare Academy does not control and is not responsible for the privacy, security, content, or business practices of independent third-party websites or services.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

We may update this Privacy Policy periodically to reflect changes in:

• Our Services.
• Technology.
• Business operations.
• Educational or continuing education requirements.
• Privacy practices.
• Applicable laws or regulations.

When significant changes are made, we may provide notice through our website, learning platform, email, or another appropriate communication method.

The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.

This Privacy Policy is governed by the laws of the State of Florida, United States, except to the extent that mandatory privacy or data protection laws applicable to a particular individual or transaction provide otherwise.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived under applicable law.

The original and legally controlling version of this Privacy Policy is the English-language version.

Translations into Spanish, Portuguese, or other languages may be provided for convenience.

If a translated version conflicts with the English version, the English version will control to the extent permitted by applicable law.

For questions regarding this Privacy Policy, personal information, privacy rights, educational records, course participation records, third-party data sharing, or the Academy's written data breach monitoring and response plan, please contact:

Email: support@biopensareacademy.com
Website: www.biopensareacademy.com